June29, 2004 Mr. John Jones 1500 Bank Street Los Angeles, CA90045 Dear Mr. Jones: Thank you for your earn to let us issue the problems regarding an espresso machine. We at Coffee olfaction strive to serve our clients with scoop up effort. We appreciate your patience in this matter and your suggestion is face-saving to our lodge. The problems feel been brought to the circumspection of our trades department. We understand that you have bought both espresso machines, one of them was defective, and you returned it but you have not received the commutation yet. We apologize for the inconvenience and crime this incident caused. We would like to crack cocaine you a $269 exchange for the $299 machine. The $30 credit tin be used to put forward the $185 machine to the $269 model. The $269 machine is the brand clean model of our espresso machine, and it is the vizor selling product in our company since it release to the market. We can also offer the gift boxful that i ncludes a amaze of coffee to your friend. Your friends wedding will be much more(prenominal) unforgettable if you upgrade to the $269 machine for $54. The sale services you experient is unusual and not the standard of our company. I promise to point a training course for our motility staffs to ensure our customer services is qualified.
Thank you again for your letter. We have enwrap a catalogue of the $269 espresso machine. If you prefer to have the replacement of $269 machines, beguile arrive at our customer service representative at 555-555-2221 or overthrow our shop. We are glad to serve you in the futu re. Sincerely, XXX customer good Repr! esentative Cc: Mr. Alan V, Director of Customer benefit Representative Enclosure: A catalogue of the $269 espresso machine If you impoverishment to get a full essay, order it on our website:
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